At Snowdrop we know that your HR/Payroll system will be key to your daily working life, so it is important that you experience a personal and efficient service when encountering software issues of any kind. This is why we have tailored our Helpdesk to provide unrivalled system support, so that whatever your query, you can receive expert help and advice as soon as you need it.

When calling the Helpdesk you can expect all of the following:

• Direct pick-up within three rings from the people who can help
• No automated messages
• Regular phone and e-mail updates
• Client website to log and monitor issues and resolution on-line
• Frequently asked questions answered on the client Website
• Free flash training for specific and more complex functionality

A new extension to our Helpdesk gives you the security that at least two members of the support desk have an in-depth knowledge of your system. This is particularly beneficial for heavily customised solutions. Please request further detail regarding this enhanced service.